Terms & Refunds.

These terms govern the services provided by The Empire Agency ("we", "us", "our"). We are Anton Oliver, trading as The Empire Agency — currently a sole trader (registering as a limited company shortly), operating as a home-based business in the United Kingdom. Our full geographical address is available on request — just email antonmoliver@empireagencyhq.com. By engaging us or buying a service through this website, you agree to these terms.

Our services & pricing

• The services and prices shown on this site (Authority Launch, Business Automation, the Business Operating System and the Enterprise Command Centre) are an overview. Prices shown as "from" are starting points.
• For most engagements the final scope, deliverables and price are confirmed in a written proposal before any work begins. Where you buy a fixed entry tier online, you are purchasing the base scope described; any larger scope or add-ons are agreed separately at discovery.
• Monthly amounts (for example the management retainers on the Automation and Operating System tiers) are billed monthly in advance and may carry a minimum term — the Business Operating System has a 3-month minimum.

Orders & payment

• You can engage us by booking a strategy call, or by purchasing an "available now" tier through our payment provider, Stripe. We do not store your card details; payments are processed securely by Stripe.
• One-off project fees are payable as set out in your proposal or at checkout. Unless agreed otherwise, work on a project begins once the initial payment has cleared.
• Monthly services are billed each month until cancelled in line with these terms. We are not currently VAT-registered, so the prices shown do not include VAT; if this changes we will show VAT clearly and add our VAT number here.

Your right to cancel (consumers)

If you are buying as a consumer (not for business purposes), you normally have the right to cancel a distance contract within 14 days under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Where you ask us to begin the service within that 14-day period, you may be required to pay for work done up to the point you cancel, and you lose the right to cancel once the service is fully performed. Most of our clients engage us as businesses, in which case this statutory cancellation right does not apply and cancellation is governed by your proposal and the section below.

Refunds

• Before we start work — you'll receive a full refund of what you've paid, less any third-party costs already bought for your project (for example premium plugins, stock assets or paid integrations).
• Once work has started — the first 25% of a one-off project fee is non-refundable, as it covers the discovery and onboarding carried out at the outset. Beyond that, anything not yet delivered is refunded pro-rata against the work completed.
• Monthly retainers — the current month is not refunded once it has started, but you can cancel future months as set out below.

Delivery, revisions & your responsibilities

• Timelines given are estimates and depend on you providing content, access and feedback promptly.
• Revision rounds are as stated for each tier (for example, the Authority Launch System includes one revision round). Additional revisions can be quoted separately.
• Some services rely on third-party tools and subscriptions (for example automation, CRM, email or payment platforms). Where these carry their own costs, those are your responsibility unless your proposal says otherwise.

Ownership & intellectual property

Ownership of final deliverables and source files transfers to you on full payment, as stated in the Authority Launch tier. Until then, we retain ownership. We may use general know-how, methods and non-confidential techniques on other projects. You grant us permission to reference completed work in our portfolio unless you ask us in writing not to.

Cancelling monthly services

You may cancel a monthly service by giving 30 days' written notice, after any minimum term has been met. On cancellation you keep the deliverables already produced and own the workflows built for you, as described in the relevant tier.

Liability

We provide our services with reasonable care and skill. Nothing in these terms limits liability for anything that cannot lawfully be limited. Otherwise, our total liability to you is limited to the total fees you have paid us in the 3 months before the claim, and we are not liable for indirect or consequential loss.

Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Changes

We may update these terms from time to time. The "last updated" date above shows when they last changed. The terms that applied when you placed your order are the ones that govern that order.

Contact

Questions about these terms or a refund? Email antonmoliver@empireagencyhq.com and we aim to reply within 24 hours.